Gaya APA

Camp, R, C., Bohn, J. (1995). Business Process Benchmarking : Finding and Implementing Best Practices (Ed. 1). Milwaukee: ASQ Quality.

Gaya MLA

Camp, Robert, C.., Bohn, JeanneW.. "Business Process Benchmarking : Finding and Implementing Best Practices". Ed. 1 Milwaukee: ASQ Quality, 1995. Text.