Gaya APA
Tjiptono, F., Chandra, G. (2016).
Service, Quality dan Satisfaction edisi 4 (Ed. 1).
Yogyakarta:
ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality dan Satisfaction edisi 4".
Ed. 1
Yogyakarta:
ANDI OFFSET,
2016.
Text.